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Right-click on Computer and choose Manage. Vista and Windows 7: If the drive works fine on another computer, there are a few steps to try while the drive is connected to the original computer:Ĭlick the Start / Windows button at the bottom left corner of the screen.
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This should load the drivers.Īdditional Troubleshooting Step for External Drives requesting drivers or if receiving an Error Code 28 on an External Drive / Mass Storage Device in Device Manager. Make sure the "Include subfolders" box is checked.Ĭlick Next. Open the Windows folder on the C: drive (Computer > C: > Windows) and click OK. Then click "Browse my computer for driver software".
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This will open the Update Driver software wizard, click "Locate and install driver software (recommended)". Here is the procedure to load the drivers manually:ĭouble-click the drive (usually listed as USB Mass Storage, but may be listed under another name).Ī new window will open showing properties click the Reinstall Driver button. Here is the relevant graphic for Vista's Device Manager: If this does not resolve the problem and the drivers do not now load automatically, you may simply point Windows 7 or Vista to its own drivers manually. When that happens, it may alert you that drivers were not loaded correctly. These drivers are part of its own Windows registry.įirst, update Windows Vista to Service Pack 1. Windows 7 or Vista sometimes encounters problems locating the drivers necessary for the proper function of external hard drives.
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Hope this has helped you to enable USB Drives on your Windows 10 computer, the same steps can be used on Windows 8 computer.Troubleshooting when external drives encounter driver and ʺUnknown Deviceʺ problems in Windows 7/Vista Device Manager.
On File Explorer screen, click on the View Tab and check Hidden Items option in the ribbon menu. Right-click the Start button and click on File Explorer.Ģ. If you are unable to see the Start Registry Entry, make sure that View Hidden Files option is enabled on your computer.ġ. This will enable the use of USB Drives on your computer. In Edit DWORD Pop-up, change the Value Data to 3 and click on OK. In the right-pane, double-click on Start.Ĥ. On Registry Editor screen, navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\USBSTORģ. Open Run Command > type regedit in the Run command window and click on OK.Ģ. You can reverse this and enable the use of USB Drive by altering the registry value in USBSTOR Folder.ġ. Enable USB Drive Using Registry Editorįor better security, USB Drives are often disabled using Registry Editor. Similarly, you can use the above steps to enable USB Mass Storage Device, if you are unable to access an external storage device on your computer.ģ.
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On Device Manager screen, expand the entry for Universal Serial BUS Controllers > right-click on the USB Drive and click on Enable. Right-click on the Start button and click on Device Manger.Ģ. Enable USB Drive from Device Managerįollow the steps below to Enable the USB Drive from the Device Manager Settings screen on your computer.ġ. When prompted, click on Install to install the required drivers on your computer. Plug-in the USB Device into the USB Port on your computer.ģ.
When you connect a New USB Device to computer, it should automatically install the drivers required for proper functioning of the USB Device.Ģ. Important: Follow the rules at your place of work and do not try to enable USB Drives, if they have disabled for security reasons.